Returns & Refunds policy


At Xandr Adventures, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with the product, we are here to help.

1. Return Eligibility

  • Returns are accepted only if the product is damaged, defective, or not as described upon delivery.
  • To be eligible for a return, you must contact us within 7 days of receiving the product.
  • The product must be unused, in its original condition, and in the original packaging.

2. How to Return an Item

  • If your product is eligible for return, please reach out to our customer support team via email or phone with your order number and details of the issue.
  • Our team will guide you through the return process, which may include providing you with instructions for sending the product back.

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.
  • If your return is approved, we will arrange a refund through the same method as the original payment. Since we only offer Cash on Delivery (COD), the refund will be processed through an alternate means, which will be confirmed during the return process.

4. Shipping Fees for Returns

  • Return shipping fees are the responsibility of the customer unless the item is damaged, defective, or incorrect.
  • We recommend using a traceable shipping service when returning the product to ensure that it is returned safely.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately upon receipt. We will provide you with instructions to return the item and arrange for a replacement or refund.
  • Photographic evidence of the damaged product may be required to process your return.

6. Processing Time

  • Once your return is received and inspected, you will be notified of the status of your return or refund.
  • The return and refund process may take up to 7 days depending on the product and issue at hand.

If you have any questions or concerns about our Returns & Refunds Policy or how your personal information is handled, please contact us at [email protected].