Thank you for shopping with Xandr Adventures! We are committed to providing you with a seamless and efficient shipping experience. Below is an overview of our shipping process and guidelines.
1. Order Processing
- Orders are processed on business days, Monday through Friday, excluding public holidays.
- Once your order is placed, you will receive an order confirmation email. Please note that your order will be shipped after confirmation of the payment method (Cash on Delivery).
2. Delivery Method and Charges
- We currently offer Cash on Delivery (COD) as the only payment method, which means payment is due when you receive your product.
- Shipping charges may apply depending on the delivery location and product size. The total shipping cost will be displayed during the checkout process.
3. Shipping Time
- Our estimated delivery time ranges from 3 to 7 days based on your location. However, delivery times may vary depending on the courier service and external conditions.
- We will provide updates regarding your order status via email or SMS, so you can track your shipment.
4. Delivery Address
- Please ensure that you provide accurate and complete address details when placing your order to avoid delays in delivery.
- Someone must be present at the delivery address to receive the product. If no one is available, a re-delivery attempt may be scheduled.
5. Shipping Restrictions
- We currently offer international shipping at this time.
- If there are any issues or restrictions with your delivery address, we will notify you immediately to resolve them.
6. Damaged or Missing Items
- We take great care in packing our products, but if you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.
- We will guide you through the process of resolving the issue, which may include issuing a replacement or initiating a return.
7. Contact Us
If you have any questions or concerns about our Shipping Policy or how your personal information is handled, please contact us at [email protected].